Terms of Service

These terms apply when you use roadstardeliveries.com or the Roadstar apps. By creating an account or making a booking you agree to them.

Roadstar operates a marketplace. Drivers are independent and are not Roadstar employees. The delivery contract is between the customer and the driver; Roadstar provides the platform, takes payment and handles support and disputes.

You must be 18 or older, give accurate information and keep your login secure. We may suspend accounts that break these terms or put others at risk.

Customers describe the item accurately and confirm it isn't prohibited. Drivers' quotes are offers; a booking is only confirmed once payment is confirmed by our payment provider. The quoted price is locked when you accept it.

Payments are taken online — never in cash. Roadstar keeps a 10% platform fee from the driver's fare. Tips go entirely to the driver. Applicable taxes are shown at checkout.

You may not send weapons, illegal drugs, hazardous materials, live animals, cash or valuables, stolen or counterfeit goods, or human remains or medical waste. Drivers may refuse items that are unsafe or not as described.

See our Cancellation and Refund Policy and our Delivery Damage and Dispute Policy, which form part of these terms.

To the extent the law allows, Roadstar isn't liable for indirect losses. Nothing in these terms limits rights you have under the Consumer Guarantees Act 1993 or other laws that can't be excluded.

We may update these terms. We'll change the date on this page, and continued use means you accept the updated terms.