Delivery Damage and Dispute Policy

Open "Report a problem" on your booking page as soon as possible, ideally within 48 hours of delivery. Choose the reason (damaged, missing, late, not delivered, overcharged or conduct), describe what happened and send photos in the case messages.

Our team reads every case, may message both you and the driver, and looks at the booking timeline, photos and messages. Both parties can reply in the case.

We may issue a full or partial refund of what you paid, resolve it without a refund, or reject the claim if it isn't supported. We'll explain the decision in the case.

Roadstar doesn't provide insurance for items. Refunds are limited to the amount you paid for the booking. If a driver has their own goods-in-transit insurance, you may also be able to claim through them. Your rights under consumer law are not affected.