Frequently asked questions
How does pricing work?
Drivers send you a quote for your job. You see each driver's price before booking. Roadstar keeps a 10% platform fee from the driver's fare; tips go 100% to the driver. Any tax is shown at checkout.
How do I get a quote?
Post a delivery with the pickup, drop-off and item details. Approved drivers nearby can then send quotes, and you'll see them on your delivery page.
How do I pay?
Online by card, Apple Pay, Google Pay or supported bank options. We never accept cash, and your card details are handled by our payment provider, not stored by Roadstar.
When is my booking confirmed?
Only once your payment has been confirmed by our payment provider. You'll get a confirmation email and the driver is notified.
Can I cancel?
Yes. You can cancel a request for free before you accept a quote. After booking, see our Cancellation and Refund Policy for what applies.
What if my item is damaged or doesn't arrive?
Open "Report a problem" on the booking page. Our team reviews every case and can issue a full or partial refund. See the Damage and Dispute Policy.
What can't I send?
Weapons, illegal drugs, hazardous materials, live animals, cash or valuables, stolen or counterfeit goods, and human remains or medical waste.
How are drivers checked?
Drivers upload a photo ID, driver licence and proof of address. Our team reviews them manually before the driver can send quotes. Insurance is optional and shown when provided.
How do drivers get paid?
Drivers receive 90% of the fare plus all tips. Payouts are sent to the driver's chosen bank, mobile money or e-wallet account after the job is completed.
Which areas do you cover?
We're launching in New Zealand. The site shows other languages and currencies for convenience, but deliveries are only available where drivers are operating.
Still stuck? Contact support.