Privacy policy

Roadstar Delivery ("Roadstar", "we", "us") operates an online marketplace at roadstardeliveries.com that connects customers who need items delivered with independent drivers.

If you have questions about this policy or your information, contact us at admin@roadstardeliveries.com.

Account details: your name, email address, phone number and profile photo when you register.

Delivery details: pickup and drop-off addresses, item descriptions, photos you upload, and messages you exchange with drivers or customers about a booking.

Driver details: if you sign up as a driver, we also collect your vehicle details, licence plate, city, bank account details for payouts, and identity documents you upload (photo ID, driver licence, proof of address and, optionally, insurance) for verification.

Payment information: payments are processed by Stripe. We never see or store your full card number; Stripe provides us with a payment confirmation and the amount paid.

Usage information: basic technical data such as your device, browser and pages visited, used to keep the service secure and working properly.

To run the marketplace: matching delivery requests with drivers, processing quotes, bookings, payments, tips and driver payouts.

To verify drivers before they can quote on jobs, and to show customers a driver's verification status.

To send service messages such as booking confirmations, payout reminders and verification codes by email or SMS.

To resolve disputes, process refunds and keep records of transactions.

To keep the platform safe, prevent fraud and meet our legal and tax obligations.

With the other party to a booking: a customer sees the driver's first name, vehicle and verification status; a driver sees the pickup and delivery details needed to do the job. Full addresses are only shown to the driver after the booking is paid.

With service providers that help us operate: Stripe (payments), Twilio (SMS codes), and our hosting and email providers. They may only use your information to provide their service to us.

We do not sell your personal information, and we do not share it with advertisers.

We may disclose information if the law requires it, or to protect the safety of our users.

Your documents and delivery photos are stored privately and are only visible to you and authorised reviewers.

We keep booking and transaction records for as long as needed for accounting, tax and dispute purposes, and delete or anonymise other information when it is no longer needed.

No system is perfectly secure, but we use encryption in transit, access controls and private storage to protect your information.

You can view and update your name, phone number and profile photo in your account at any time.

You may ask us for a copy of your personal information, or ask us to correct or delete it, by emailing admin@roadstardeliveries.com. If you are in New Zealand, you also have rights under the Privacy Act 2020, and you can complain to the Office of the Privacy Commissioner if you are not satisfied with our response.

If we change this policy we will update this page and the date below. Continued use of Roadstar after a change means you accept the updated policy.

Last updated: 13 October 2026.