Cancellation and Refund Policy

You can cancel a delivery request at any time before you accept a quote. Nothing is charged.

If you need to cancel after paying, open "Report a problem" on the booking. If the driver hasn't started heading to pickup, we'll normally refund in full. Once the driver is on the way or has collected the item, a partial refund may apply to cover the driver's time.

You'll receive a full refund.

Refunds go back to the original payment method. They usually appear within 5–10 business days, depending on your bank. Tips are refunded with the booking if the delivery didn't take place.